Turn on the mailbox

Open Phone → My numbers, choose Settings for the active line, and turn on Send unanswered calls to voicemail. Write a clear greeting, choose how long the line rings, and select a 30-, 90-, or 365-day retention period. Save only after reviewing the displayed recording charge and confirming the Company’s recording responsibilities.

Review a message

Open Phone and choose the Voicemail filter. A new message stays highlighted until an authorized manager marks it handled. Play the message, call the person back, and open the linked lead or customer to see the rest of the relationship. Mark it new again when another team member still needs to act.

Delete or retain recordings

Only authorized Company managers can play or permanently delete recordings. Deletion cannot be undone. Messages that remain stored are automatically removed after the retention period selected for that number. Fieldiz records status changes and deletion in the Company audit log.

Call-recording and voicemail laws vary. The Company is responsible for required notices and consent in every state where it operates or calls.